Terms & Conditions

Legal Notice 

Please read these Terms and Conditions carefully, as they govern your access to and use of packaginghubs.com. By visiting or using this website, you acknowledge and agree to comply with these Terms, along with any additional policies or guidelines posted on specific sections of the Site.

Packaging Hubs™ reserves the right to modify these Terms or the website at any time without prior notice. It is your responsibility to review the Terms regularly to remain informed of updates.

Copyright and Intellectual Property

All content on packaginghubs.com™, including but not limited to text, graphics, software, layouts, and designs, is protected by copyright. © packaginghubs.com™. All rights reserved. No content may be copied, reused, published, or redistributed without prior written permission.

By placing an order, you confirm that all uploaded files, logos, and content are either owned by you or used with proper authorization, and do not infringe upon any third-party rights. You are solely responsible for the content you provide.

Customer-Provided Content

You are responsible for ensuring that any content you upload is accurate, lawful, and free from objectionable material. Uploading illegal, offensive, or unauthorized files is strictly prohibited.

By submitting content, you grant packaginghubs.com™ a non-exclusive, royalty-free license to use the materials solely for production, storage, and fulfillment of your order. We reserve the right to remove any content that violates these Terms or applicable laws.

Design Files

Design files are available upon request at 72 DPI resolution. For high-resolution (300 DPI or higher) production files, please contact support@packaginghubs.com for a custom quote.

Artwork Submission Guidelines

  • All artwork must be provided in CMYK color format at a minimum resolution of 300 DPI.
  • We are not responsible for color variations that may occur during RGB-to-CMYK conversion or due to low-resolution artwork submitted by customers.

Proofing and Production Approval

Final proofs are sent via email for customer review and approval. It is your responsibility to carefully check the proof for layout, spelling, colors, and sizing before approval.

Once approved, Packaging Hubs™ is not liable for any errors not identified by the customer.

⚠️ Please note: Digital proofs are meant to represent layout, not exact print colors. For precise color matching, a physical proof may be ordered (additional charges apply).

Material Disclosure

Unless specifically requested and confirmed in writing, our packaging is not manufactured using food-grade materials. Customers requiring food-safe materials must notify us in writing before placing an order.

Order Cancellations

Orders may only be canceled before entering production. Cancellation fees apply as follows:

  • Before design work starts: $15 + 5% of total order value
  • After design work begins: 20% of total order value
  • After going to press: 50% of total order value
  • After shipment: Non-cancellable

⚠️ Fees for design services are non-refundable under all circumstances.

Returns & Refunds

As all products are custom-made, orders are non-refundable. In the rare event of a verified printing error, we may offer either a reprint or store credit toward your next order. Claims must be reported within three (3) business days of delivery.

Reprint Requests

To qualify for a reprint, customers must:

  1. Notify our support team within 3 business days of delivery.
  2. Return at least 99% of defective products within 10 days.
  3. Obtain written approval from Packaging Hubs support prior to return.

Shipping & Delivery

We provide three shipping options across the continental U.S.:

  • Standard (10–14 business days) — Free
  • Priority (8 business days) — Free
  • Express (6 business days) — Free

To ensure delivery timelines, final proof approval must be received by 11:00 AM EST. We are not responsible for delays caused by shipping carriers, customs clearance, or weather-related issues.

Damaged or Missing Shipments

Customers must inspect deliveries upon arrival. Any damages or shortages must be reported within 3 business days. Packaging Hubs™ is not liable for courier mishandling or carrier-related delays.

Indemnity Clause

By using this website or submitting content, you agree to indemnify and hold packaginghubs.com™ and its affiliates harmless from any claims, damages, liabilities, or legal expenses arising from your use of the Site or the content you provide.

Disclaimer of Warranties

This website and its content are provided “as is” and “as available”, without warranties of any kind, either express or implied. We do not guarantee that the website will function uninterrupted or error-free.

Limitation of Liability

In no event shall Packaging Hubs™ be liable for indirect, incidental, or consequential damages, including (but not limited to) loss of data, delays, or business disruptions. Liability is strictly limited to the total value of the products ordered.

Observed U.S. Holidays

Our facility remains closed in observance of the following U.S. holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & the Friday after
  • Christmas Eve & Christmas Day
  • All other applicable federal holidays