FAQs

FAQ

Production & Turnaround

Have questions in mind? Explore quick, clear answers to the most common inquiries right here.

What quality assurance do you provide for custom packaging?

We follow a strict multi-step quality control process at every stage of production — from material inspection and print proofing to final assembly and packaging. Every box is carefully checked to ensure accurate dimensions, perfect print registration, and flawless finishing before shipment.

Find quick answers to our most asked questions here.

Ordering & Quotes

How do I get a quote for custom packaging?

What is the minimum order quantity (MOQ)?

Do you offer sample or prototype boxes before full production?

Yes — we offer prototypes or sample runs so you can check structure, fit, and print quality before full production.

Can I reorder the same design easily?

Absolutely. Once your design, dieline, and specifications are in our system, reorders are streamlined. Just contact us with your previous order ID or approved artwork.

Shipping & Delivery

Where do you ship to?

Who pays for shipping & duties?

Can I track my order?

Absolutely. Once your order ships, we’ll provide you with the tracking number and carrier details.

How long does shipping and delivery take?

Our standard delivery time for custom packaging orders is 10–15 business days after final proof approval. We also offer rush and express shipping options for urgent projects. Every order is shipped free of cost within the USA and comes with real-time tracking, so you always know where your boxes are — from our facility to your doorstep.

Artwork & Printing

Do you help with design and artwork?

What file formats do you accept for artwork?

What is a dieline and why is it important?

A dieline is the template that shows where cuts, folds, scores, and glue areas should be. It ensures your artwork aligns correctly when the box is manufactured.

Can I get special finishes like embossing, foil stamping, spot UV, etc.?

Yes — we offer options including embossing, debossing, foil stamping, spot UV, gloss/matte coatings, soft-touch finishes, and more. Contact us for which finishes suit your product.